1. Remote Monitoring & Management (RMM) / Endpoint Management

Proactive, automated monitoring and management of all endpoints, servers, and network devices — fully remote, 24/7.

• Remote Monitoring & Management (RMM) software deployment and management
• Automated patch management — OS updates, application updates, security patches
• Endpoint health monitoring and alerting
• Software deployment and license management
• IT asset inventory and lifecycle management
• Remote desktop support and troubleshooting
• Automated scripting and task automation on endpoints
• Device onboarding and offboarding automation
• Mobile Device Management (MDM) — Intune, Jamf
• BYOD policy implementation and enforcement
• Workstation configuration management
• Hardware failure prediction and proactive replacement

2. Cybersecurity Services

End-to-end cybersecurity protection — from endpoint security to SOC-level threat intelligence.

2.1 Endpoint Detection & Response (EDR)

• EDR platform deployment and management (CrowdStrike, SentinelOne, Microsoft Defender for Endpoint)
• Real-time threat detection and automated response
• Threat hunting and investigation
• Malware, ransomware, and fileless attack prevention
• Behavioral analysis and anomaly detection

2.2 Firewalls & Network Security

• Next-generation firewall (NGFW) setup and management — Fortinet, SonicWall, pfSense, Cisco
• Intrusion Detection & Prevention Systems (IDS/IPS)
• Web content filtering and DNS security
• Application-layer firewall rules and traffic shaping
• SSL/TLS deep inspection
• Geo-IP blocking and threat intelligence feeds

2.3 SIEM & SOC

• Security Information and Event Management (SIEM) — Microsoft Sentinel, Splunk, Wazuh
• SOC-as-a-Service (managed security operations)
• Log aggregation, correlation, and alerting
• Incident response planning and execution
• Threat intelligence integration

2.4 Identity & Access Management (IAM)

• Multi-Factor Authentication (MFA) deployment and enforcement
• Single Sign-On (SSO) integration
• Privileged Access Management (PAM)
• Zero Trust Network Access (ZTNA) architecture
• Active Directory / Azure Entra ID management
• Role-Based Access Control (RBAC)
• Conditional access policies
• Password policy enforcement and password manager rollout

2.5 Email & Phishing Protection

• Email security gateways (Proofpoint, Mimecast, Microsoft Defender for O365)
• Anti-phishing, anti-spam, and anti-malware filtering
• DMARC, DKIM, SPF configuration
• Simulated phishing campaigns and security awareness training
• Business Email Compromise (BEC) protection

2.6 Vulnerability Management

• Vulnerability scanning and assessment
• Penetration testing
• Risk assessment and remediation planning
• CVE tracking and patching prioritization
• Dark web monitoring for credential leaks

3. Cloud Services

3.1 Microsoft 365 (M365)

• Microsoft 365 tenant setup, migration, and management
• Exchange Online — email, calendars, distribution groups
• SharePoint Online and OneDrive for Business
• Microsoft Teams setup, governance, and support
• Defender for Business / Defender for Microsoft 365
• Microsoft Intune and Autopilot (device management)
• Microsoft 365 security hardening and compliance center
• License management and cost optimization
• Microsoft 365 Backup and data retention policies

3.2 Azure Cloud

• Azure infrastructure setup and management (VMs, VNets, NSGs)
• Azure Active Directory / Entra ID
• Azure Backup and Azure Site Recovery
• Azure Monitor and Log Analytics
• Azure Defender for Cloud
• Azure cost management and optimization
• Azure DevOps (basic CI/CD pipelines)

3.3 Google Workspace

• Google Workspace setup, migration, and admin management
• Gmail, Drive, Meet, Calendar management
• Google Workspace security and compliance

3.4 Hybrid Cloud & Multi-Cloud

• Hybrid cloud architecture design and implementation
• On-premises to cloud migration
• Cloud cost analysis and optimization
• Multi-cloud strategy and management

4. Backup & Disaster Recovery (BDR)

• Automated, encrypted cloud backup for servers, endpoints, and Microsoft 365
• Veeam, Acronis, Datto, Azure Backup management
• Immutable backup storage (ransomware-resistant)
• 3-2-1 backup strategy implementation
• Disaster Recovery as a Service (DRaaS)
• Business Continuity Planning (BCP)
• Recovery Time Objective (RTO) and Recovery Point Objective (RPO) planning
• Regular backup testing and restoration drills
• Ransomware recovery planning
• Local + offsite + cloud backup tiers

5. Server Setup, Management & Virtualization

• Windows Server setup, configuration, and management
• Linux server administration (Ubuntu, CentOS, Debian)
• VMware vSphere / ESXi virtualization
• Hyper-V virtualization
• Proxmox VE deployment and management
• Active Directory Domain Services (AD DS) — setup and management
• DNS, DHCP, Group Policy (GPO) management
• File servers and DFS (Distributed File System)
• Print server management
• Remote Desktop Services (RDS) / Terminal Services
• VDI (Virtual Desktop Infrastructure) implementation
• Server hardware procurement advisory
• Server rack design and cable management consulting
• Server performance monitoring and capacity planning

6. Network Design & Management

• LAN/WAN network design and implementation
• VLAN segmentation and inter-VLAN routing
• Managed switch configuration (Cisco, Ubiquiti, MikroTik, HP/Aruba)
• Wi-Fi design and deployment (Ubiquiti UniFi, Cisco Meraki, Ruckus)
• VPN configuration — site-to-site and remote access (OpenVPN, WireGuard, IPSec)
• SD-WAN implementation and management
• Network performance monitoring and capacity planning
• QoS (Quality of Service) configuration
• IP address management (IPAM)
• Network documentation and diagrams
• ISP connectivity management and failover
• DMZ configuration
• Network Access Control (NAC)

7. End-User Support & Helpdesk

• Remote helpdesk support for all user technical issues
• Ticket management system (SLA-based)
• Workstation setup, imaging, and deployment
• Software installation, licensing, and troubleshooting
• Printer and peripheral support
• New employee IT onboarding
• Offboarding — account deprovisioning, data archiving
• User training and IT documentation
• Hardware procurement advisory
• Mobile device support (iOS, Android, Windows Mobile)

8. Website Hosting & Domain Management

• Domain registration and DNS management
• Web hosting setup and management
• SSL/TLS certificate provisioning and renewal
• CDN configuration (Cloudflare)
• Email hosting and MX record management
• Website performance optimization
• Web server management (Nginx, Apache, IIS)
• DDoS mitigation and web application firewall (WAF)
• WordPress / CMS security hardening

9. VoIP & Unified Communications

• VoIP system setup and management (3CX, Asterisk, FreePBX, Teams Phone)
• SIP trunk configuration
• Microsoft Teams Calling and Direct Routing
• Video conferencing infrastructure (Zoom, Teams, Google Meet integration)
• Contact center solutions
• IVR (Interactive Voice Response) configuration
• Call recording and logging
• Unified Communications as a Service (UCaaS)

10. Compliance & Governance

• GDPR compliance assessment and implementation
• ISO 27001 preparation and gap analysis
• SOC 2 readiness
• HIPAA compliance advisory
• PCI-DSS compliance support
• IT security policy creation and documentation
• Data classification and data governance frameworks
• Employee security awareness training programs
• Audit log management and reporting
• Risk management and risk register maintenance
• Vendor security assessment
• Data retention and destruction policies

11. AI Integrations & Workflow Automation

• Custom AI workflow design and implementation
• OpenAI / Azure OpenAI API integrations
• Robotic Process Automation (RPA) — UiPath, Power Automate
• Power Automate / Power Apps development
• Zapier and Make (Integromat) workflow automation
• AI-powered chatbot development (customer service, internal IT bot)
• Automated reporting and business intelligence dashboards
• CRM and ERP integration and automation
• AI document processing and OCR automation
• Intelligent alerting and anomaly detection
• Custom API integrations between business tools
• LLM prompt engineering and AI assistant configuration
• IT process automation (AIOps)

12. IT Consulting & Strategic Advisory

• IT infrastructure assessment and audit
• Technology roadmap planning
• Vendor selection and procurement advisory
• IT budget planning and cost optimization
• Digital transformation consulting
• Cloud migration strategy
• IT due diligence for mergers and acquisitions
• Business continuity and disaster recovery planning
• IT project management
• vCIO (Virtual Chief Information Officer) services
• Technology onboarding for new businesses

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